At Griva Scents, we deeply value the trust you place in us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from grivascents.in
1) Information We Collect
We may collect the following information from our customers during their purchase or browsing journey:
- Personal details such as name, email address, phone number, and shipping address
- Payment-related data (via secure payment gateways)
- Browsing data (via cookies and analytics tools)
- Any additional information provided for order fulfillment or customer support
2) How We Collect Information
We collect your information in the following ways:
- When you fill forms on our website (e.g., orders, sign-ups, contact, etc.)
- Through cookies and similar tracking tools
- When you interact with our customer support
- From ad platforms like Meta Ads and Google Ads
3) Why We Collect This Information
We collect your data for the following purposes:
- To process and deliver your orders
- To enhance your shopping experience on our site
- To offer customer support and respond to your queries
- To send you promotional content (only if you’ve opted in)
4) How We Use Your Information
The data collected is used for:
- Order confirmation, processing, and delivery
- Customer communication and support
- Marketing and newsletter (with prior consent)
- Website improvement and internal analytics
5) Information Sharing with Third Parties
We only share your data with:
- Payment gateways (e.g., Razorpay, Paytm, and other Payment Gateways)
- Delivery and logistics partners (e.g., Shiprocket & other Delivery Partners)
- Marketing service providers (for opted-in promotions)
- Legal authorities, if required by law
Note: We never sell your personal information to third parties.
6) Data Security
Your data is stored securely with:
- SSL encryption for secure transactions
- Limited access to customer information
- Internal protocols to manage and prevent data breaches
7) Your Rights and Choices
- You can access or update your personal details by contacting us
- You may opt out of marketing emails at any time
- We retain your data only as long as needed for legal or business purposes
8) Children’s Privacy
Our website is open to all ages. However, we do not intentionally collect personal information from minors.
9) Policy Updates
Griva Scents may update this Privacy Policy at any time without prior notification. Visitors are encouraged to review the policy periodically before using our services or making purchases.
10) Contact Information
For any privacy-related concerns, you can reach out to us at:
📧 Email: hello@grivascents.in
📞 Call/WhatsApp: (+91) 70961 78194, (+91) 70438 47199